Shipping

I have a code for local pickup "LOCALGHOST" for people who are local to me. Do not use this code if you are not local to me as I will refund you. Free shipping should automatically be offered for people within 15 miles of me. 

Shipping is absolutely unpredictable, most packages have a base line of $100 insurance and I usually add insurance to orders over that. If you have a problem with your order from shipping please send me pictures of the box, packaging and item upon opening the box. I need these pictures for the shipping company and insurance claim. If pictures are not provided all shipping and repair costs are on the buyer as of 2023. 

I take 1-3 days to process all orders and can take longer if I'm hosting an event or getting an influx of orders. I double and triple check things before I send them out to make sure they're perfect. If you need something shipped ASAP or upgraded shipping please contact me before hand to make sure this can be achieved. 

I do not process orders on Saturday, I do not ship on Sundays. 

Repairs

If an item breaks on the buyers behalf I will fix it for a fee. In this instance it would be materials + time + shipping. Things are fragile so please be careful around them. 

If a glass cover breaks I am willing to send a new one for the buyer to replace if it is preferred. In this instance it would be materials + shipping

Some vintage frames, items or displays cannot be replaced. 

Aftercare

Please review your after care sheets or the info in the FAQ tab for information about wets and mummies. All mummies are susceptible to shedding, bugs, pet damage, breaks, etc. in uncontrolled environments. Your care sheet explains how to prevent this and keep mummies in pristine condition. 

Mummied animals will not be replaced under any circumstances

Keep mummified animals out of reach of children and animals

Commissions & Payments

I take cancellations within 48 hours of the order placed. Please contact me I am understanding to situations. 

I am open to payment plans, base line is 25% every 2 weeks until paid off but I can be lenient of 25% once a month. If a payment is missed the item will be forfeited and I will relist it for someone else to buy. No refunds will be offered. 

For commissions, base line is 50% down at the start of the project and then the remaining 50% at the finish. Commissions will be held for one month upon completion, if the remaining balance is not paid off - the item will be forfeited and I will relist of someone else to purchase. No refunds will be offered. 

Deposits and payments are nonrefundable. 

These policies are subjected to change over time, feel free to contact me with any questions or concerns.